Refund policy

3WISHES VIP RETURN POLICY

A Two-Tier Return Policy: 3Wishes General/Insider & WISH LUXE

Overview

3Wishes' return benefits are now aligned to our VIP Program's two membership tiers. Every customer's return experience is determined by a single, simple factor: whether they are a 3Wishes Insider (free) or a WISH LUXE member ($9.99/month or $100/year). This replaces our prior multi-tier, return-history-based system with a clearer structure that ties directly to the membership a customer already understands.

3Wishes Insider — our standard, all-customer return policy. Items are kept by the customer and 3Wishes issues store credit through our Keep & Credit program. Free to join, and the default for every 3Wishes customer.
WISH LUXE — our top return tier, included automatically as part of Wish Luxe membership, with an extended window, free return shipping, bonus store credit, and the option to refund to original payment method.

Both tiers share the same easy, exchange-first return process and the same Keep & Credit Plus offer — the difference is in the window, the shipping cost, and the store credit value a customer receives.

Insider Benefits

Welcome offer for new subscribers (e.g., a percentage discount on a first order).
First access to sitewide sales, seasonal promotions, and flash offers via email and SMS.
Restock and back-in-stock alerts for saved or wish listed items.
Standard shipping rates apply; returns follow 3Wishes' standard Return Policy, with the option to add Unlimited Free Returns at checkout for $2.98 — see the Return Policy below.

3Wishes Insider — General Return Policy

Exchanges

Exchanges are always free — no return shipping fee applies. Customers may exchange an eligible item for a different size or color (subject to availability), or for a like item of equal price value.
Exchanges are only eligible up to 3 days after order delivery.

Return Eligibility

Items must be new, unworn, unwashed, undamaged, free of stains or signs of wear, and returned in their original, proper packaging to qualify for a return.

Complimentary items included with a purchase must be returned along with the rest of the order, or their value will be deducted from the refund.
Non-returnable and Final Sale items include, but are not limited to, costumes, panties/bottoms, wigs, hats, makeup, pasties, eyelashes, rose petals, and any item that has been worn or damaged.
International customers are responsible for their own return shipping costs.
A $4 repackaging fee applies if a shipping label has been adhered directly to the returned item.
Customers are responsible for ensuring the correct item(s) are returned; 3Wishes is not responsible for items returned in error.

Exclusions

Final Sale items are not eligible for return or exchange.

Refunds

Store Credit — Wish Luxe returns receive 100% of the item's purchase price in store credit. Store credit does not include original tax or shipping costs.

Return Shipping & Timelines

Returns must be in our warehouse's possession within one of the following windows:

Unlimited Free Returns Program — 30 days from the delivery date, no restocking fee, and one prepaid return label per order (valid for returning multiple items in a single return request).
Standard Return — 14 days from the delivery date, subject to a 10% restocking fee.

Prepaid return labels are only included for orders that purchase Unlimited Free Returns at checkout for $2.98. All other approved returns require the customer to cover their own return shipping.

Damaged, Missing & Incorrect Items

Any damaged, missing, or incorrect items must be reported within 3 days of delivery. 3Wishes is not liable for packages once they've been delivered; FedEx Signature Confirmation® is recommended and available upon request for an added cost.

Return Inspection

All returns are inspected upon arrival. Items that don't meet the eligibility conditions above will be denied and may be shipped back to the customer, upon request, for a return shipping fee.

How to Initiate an Exchange/Return

To start an exchange or return, email support@3Wishes.com or chat with our online agent.

Return Terms & Conditions

All returns are handled on a case-by-case basis and ultimately at 3Wishes' discretion — including determining whether an item qualifies as unworn and unwashed — with the goal of providing the best possible experience for our customers. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. Filing a payment dispute does not override this policy;

3Wishes reserves the right to contest disputes using order records, tracking data, and customer communications.

WISH LUXE members receive Unlimited Free Returns automatically as part of their membership — a 30-day return window, no restocking fee, and a free prepaid return label on every order.

WISH LUXE — Top Return Tier

WISH LUXE members automatically receive 3Wishes' top return tier for as long as their membership is active — no separate enrollment or return-history requirement.

Return Eligibility

Items must be new, unworn, unwashed, undamaged, free of stains or signs of wear, and returned in their original, proper packaging to qualify for a return.

Complimentary items included with a purchase must be returned along with the rest of the order, or their value will be deducted from the refund.
Non-returnable and Final Sale items include, but are not limited to, costumes, panties/bottoms, wigs, hats, makeup, pasties, eyelashes, rose petals, and any item that has been worn or damaged.
International customers are responsible for their own return shipping costs.
Customers are responsible for ensuring the correct item(s) are returned; 3Wishes is not responsible for items returned in error.

Return Window

Items may be returned within 45 days of delivery — 50% longer than the standard window.

Return Shipping

Unlike the Insider tier's Keep & Credit program, Wish Luxe members can ship their item back for a return — and return shipping is always free.

Refund Method

Store Credit — Wish Luxe returns receive 110% of the item's purchase price in store credit, a 10% bonus over the standard rate.
Original Payment Method — Wish Luxe members may instead choose to have their return refunded to their original payment method. This option does not include the 10% store credit bonus, and a $6.99 return shipping fee applies in this case only.

Exchanges

As with the General Return Policy, exchanges are always free with the added bonus of a $5 bonus store credit.

Keep & Credit Plus

Wish Luxe members are eligible for the same Keep & Credit Plus offer (125% store credit to keep an eligible item) wherever it's available.

Exclusions

The same Final Sale and hygiene-item exclusions that apply under the General Return Policy also apply to Wish Luxe returns.

How to Initiate an Exchange/Return

To start an exchange or return, email support@3Wishes.com or chat with our online agent.

Return Policy Comparison

Benefit	3Wishes Insider (Free)	WISH LUXE ($9.99/mo or $100/yr)
Merchandise return	Keep item, receive store credit	Ship item back for refund or credit
Return window	30 days	45 days
Return shipping fee	N/A — no shipping required	Free
Store credit refund value	100%	110%
Refund to original payment method	Not available	Available (no bonus; $6.99 fee applies)
Free exchanges + $5 bonus credit	Not included	Included
Keep & Credit Plus (125%)	Not included	Included

Wish Luxe membership is $9.99/month (or $100/year) and includes the top return tier automatically — see the 3Wishes VIP Program document for full membership benefits.