The Arrow

Orders placed before 2 PM Arizona time on business days (Monday–Friday, excluding holidays) will be processed and shipped the same day. Orders placed after 2 PM Arizona time will ship the next business day. Tracking information will be provided once your order has shipped.

Free Standard Shipping (an $8.95 value):

• Delivered approximately within 10 business days

• Longer transit times may apply for Alaska, Hawaii, and Puerto Rico

• Requires a minimum purchase of $60

(Free shipping does not guarantee delivery dates. Orders qualifying for free shipping are shipped using the most economical carrier and service available unless the customer selects and pays for an alternative shipping method at checkout.)

FedEx Services

• FedEx 2Day®

• FedEx Standard Overnight®

(These services may carry delivery guarantees from FedEx only and are subject to FedEx’s terms, conditions, and exclusions.)

UPS Services

• UPS Ground®

• UPS Ground Saver®

USPS Services

• USPS Ground Advantage

• USPS Priority Mail (estimated up to 3 business days)

(USPS Ground Advantage and USPS Priority Mail are not guaranteed delivery services.)

Deliveries to PO Boxes, APO, and FPO addresses are available via USPS only.

International Shipping Options

We ship worldwide to most countries.

• DHL eCommerce Parcel Direct – Approximately 14 business days, depending on destination and customs

• FedEx International (Expedited) – Approximately up to 10 business days

(International express services are not guaranteed. Delivery times may be affected by customs processing, inspections, local carrier delays, or force majeure events.)

Customs duties, VAT, import taxes, and any additional fees are not included in the order total and are the sole responsibility of the recipient.

We do not offer refunds for:

• Packages delayed by customs

• Packages returned due to unpaid duties

• Refused deliveries

Tracking is provided; however, visibility may vary by destination and local carrier.

ADDRESS ACCURACY, DELIVERY & RISK OF LOSS

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout.

If an incorrect or incomplete address is provided and the package is shipped and subsequently delivered to that address, we are not responsible for the loss and will not issue a replacement or refund.

Once an order is marked as delivered by the carrier, it is considered successfully fulfilled.

We are not responsible for:

• Theft

• Missed delivery

• Missing packages

• Carrier errors

• Delivery discrepancies of any kind

The customer is required to contact the appropriate shipping carrier directly to file any claims or investigations.

(Risk of loss transfers to the customer once the package is tendered to the carrier.)

FORCE MAJEURE & DELIVERY GUARAMTEES

We are not liable for delays, failures, or interruptions in shipping caused by events beyond our reasonable control, including but not limited to:

• Severe weather or natural disasters

• Acts of God

• Carrier operational disruptions

• Labor shortages or strikes

• Customs delays

• Government actions

• National or regional emergencies

(Any delivery “guarantee” is offered solely by the shipping carrier and is subject to the carrier’s own terms, conditions, and exclusions.)

By completing checkout, the customer expressly agrees to all terms above and acknowledges responsibility for delivery.

WAREHOUSE PICKUP (PHOENIX,AZ)